Customer FAQ's

Below are the most common questions customers ask about our delivery‑only service.

If you need help with something not listed here, you can contact us at admin@brecontakeaways.co.uk

1. Do you take food orders?

No.
You must place your food order directly with the takeaway restaurant of your choice.

We only provide the delivery service.

2. How do I book a delivery?

1. Viisit the booking page calculator

2. Enter your chosen takeaway, postcode and payment option.

3. The Booking app will generate a cost, estimated time and provide a unique booking link.

4. Check what delivery slots are available.

5. Place your food order with the takeaway.

6. Pay over the phone for the food order or confirm payment will be on collection.

7. Ensure food collection time matches the start of the booking slot you are booking.

8. Enter the details requested on the booking page.

9. Complete booking with payment.

10. Delivery slot is not confirmed until payment has been made.

11. Slot confirmed via email and delivery will take place in your designated timeslot.

3. What’s the difference between “Take Away Order Paid” and “Payment on Delivery”?

Take Away Order - Paid

You have already paid the takeaway for your food.
We simply collect it and deliver it to you.

Payment on Delivery

You place your order with the takeaway, we pay the takeaway on collection of your order and you pay the driver when they deliver your food. You can pay or the food order in either cash or card.

4. What happens if I select the wrong delivery zone?

If you choose the wrong zone:

• Your delivery may be delayed

• You will need to pay the difference before delivery continues

If you refuse to pay the difference, your delivery may be cancelled and the delivery fee will not be refunded.

5. Can I cancel my delivery once booked?

No.
Once a booking is placed, it cannot be cancelled.

Your delivery slot is reserved immediately and a driver may already be allocated.

6. What happens if I’m not home when the driver arrives?

If you do not answer the door or phone, or your address is incorrect:

• The delivery will be marked as abandoned

• The delivery fee will not be refunded

• If the food has been collected, we will recover the full cost of the food from the cardholder who made the booking.

• The food will be disposed of safely by the driver

7. What if the takeaway gets my order wrong?

You must contact the takeaway directly.

We are not responsible for:

• Incorrect items

• Missing items

• Food quality

• Food temperature

• Allergens

• Preparation delays

We only provide the delivery service.

8. How long will my delivery take?

Delivery times depend on:

• Restaurant preparation time

• Traffic

• Weather

• Demand levels

We aim to deliver as quickly as possible within your timeslot, but times are estimates only.

9. Do you charge extra in bad weather?

No, but deliveries may take longer.

In severe weather, deliveries may be cancelled for driver safety.

10. What payment methods do you accept?

We accept:

• Online card payments when booking a delivery slot - Visa/Mastercard

• Cash on delivery

• Card on delivery - Visa/Mastercard

11. Can the driver refuse delivery?

Yes, if:

• The location is unsafe

• Access is blocked

• The customer is abusive

12. What happens to my data?

We only use your data to:

• Process your delivery booking

• Allocate a driver

• Deliver your order

We do not sell your data.
See our Privacy Policy for full details.

13. How do I contact you?

For delivery‑related issues:

admin@brecontakeaways.co.uk

For food‑related issues, contact the takeaway directly.