Brecontakeaways.co.uk is owned and operated by Brecon Take Aways Limited.

Brecon Take Aways Limited is registered in England and Wales under Company number 17052659 and our registered office is at 21 Bryn de Winton, Brecon, Powys, LD3 9HL

The documents set out in this section govern your dealings with Brecon Take Aways. Please read them carefully. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015

By booking a delivery through our website, you agree to the following Terms & Conditions.

Please read them carefully before using our service.

1. About Us

Brecon Take Aways Limited (“we”, “us”, “our”) provides delivery‑only services for customers who have placed food orders directly with local takeaway restaurants.

We do not:

• Prepare food

• Take food orders

• Control restaurant menus, prices, or availability

• Accept payment for food unless you select “Payment on Delivery”

We simply collect your order from the takeaway and deliver it to you.

2. Customer Responsibility to Place the Food Order

2.1 You must place your food order directly with the takeaway restaurant of your choice.

2.2 You are responsible for:

• Ordering the correct items

• Confirming prices

• Confirming preparation time

• Confirming allergen information

• Paying the takeaway (if required)

2.3 We do not accept food orders on your behalf. By booking a delivery, you authorise us to collect perishable goods on your behalf, which cannot be returned or resold.

3. Booking a Delivery Slot

3.1 After placing your food order with the takeaway, you must book a delivery slot on our website.

3.2 You must enter your correct delivery address.

3.3 If you select the wrong delivery address:

• Your delivery may be delayed

• You will be required to pay the difference between the zone selected and the correct zone

• Delivery will not proceed until the difference is paid

3.4 If you refuse or fail to pay the additional amount:

• Your delivery may be cancelled

• The original delivery fee will not be refunded

3.5 You must ensure:

• Your address is correct

• Your contact number is correct

• You are available to receive the delivery

• You have confirmed with the takeaway that your food will be ready at the time of your booking

4. Booking Types: Delivery Only or Payment on Delivery

4.1 You may choose one of the following:

• Delivery Only

You have already paid the takeaway directly.

• Payment on Delivery

You have placed your order with the takeaway, but payment is made to the driver on arrival using cash or card.

4.2 You must select the correct option when booking.

4.3 For “Payment on Delivery” bookings:

• The driver will not hand over the food until full payment is made

• If you refuse or fail to pay, the delivery will be marked as abandoned

• We will seek to recover the cost of the food from the cardholder who made the booking

5. Authorisation to Collect Food

By booking a delivery, you authorise Brecon Take Aways Limited to:

• Collect your food order from the takeaway

• Transport it to your address

• Handle payment on delivery (if selected)

We act only as your collection and delivery provider, not as an agent of the takeaway. By booking a delivery, you authorise us to collect perishable goods on your behalf, which cannot be returned or resold.

6. Delivery Service

6.1 We collect your order from the takeaway and deliver it to the address you provided.

6.2 Delivery times are estimates and may vary due to:

• Restaurant preparation times

• Traffic

• Weather

• High demand

6.3 You must be available to receive your order.

6.4 If we cannot deliver because:

• You do not answer the door

• You do not answer your phone

• The address is incorrect

• Access is unsafe or blocked

…the delivery will be marked as abandoned.

7. Abandoned Delivery & Recovery of Costs

By booking a delivery, you authorise us to collect perishable goods on your behalf, which cannot be returned or resold.

If you are unavailable, refuse delivery, or fail to pay (for Payment on Delivery bookings):

• The delivery fee will not be refunded

• If the food has been collected, we will seek to recover the full cost of the food from the cardholder who made the booking

• The food cannot be returned to the takeaway and will be disposed of safely by the driver

This is because the food is perishable and prepared specifically for you. We will make reasonable attempts to contact you before marking a delivery as abandoned.

8. Food Quality, Allergies & Order Accuracy

8.1 All food is prepared by independent takeaway restaurants.

8.2 We are not responsible for:

• Food quality

• Food temperature

• Incorrect items

• Missing items

• Allergens

• Cross‑contamination

• Restaurant delays

8.3 Any issues with the food must be raised directly with the takeaway.

9. Refunds & Cancellations

9.1 No Cancellations - Because delivery services are time‑specific and begin immediately, the usual cancellation rights under the Consumer Contracts Regulations 2013 do not apply

Once a delivery booking has been placed, it cannot be cancelled.

9.2 No Refunds For:

• Change of mind

• Ordering the wrong food

• Selecting the wrong delivery radius

• Restaurant delays

• Food quality issues

• Incorrect or missing items

• Allergies

• Cold food

• Customer not being available

• Customer refusing to pay (Payment on Delivery)

9.3 Company‑Initiated Cancellations

If we cannot complete your delivery due to our own operational issue, you will receive a refund of the delivery fee only.

Food refunds must be handled with the takeaway.

10. Driver Safety & Access

10.1 Drivers may refuse delivery if:

• The location is unsafe

• Access is blocked

• The customer is abusive

• The customer appears intoxicated

10.2 You must provide accurate access instructions.

10.3 If the driver cannot access your property due to missing or incorrect instructions, the delivery may be marked as abandoned.

11. Force Majeure

We are not liable for delays or cancellations caused by:

• Severe weather

• Flooding

• Road closures

• Accidents

• Police incidents

• Events outside our control

No refunds will be issued for delays caused by such events.

12. Liability

12.1 We are not liable for:

• Food quality

• Food preparation

• Incorrect or missing items

• Allergic reactions

• Restaurant delays

• Losses caused by incorrect customer information

12.2 Our total liability is limited to the delivery fee paid.

12.3 We do not exclude or limit liability where it would be unlawful to do so, including liability for failing to perform the service with reasonable care and skill.

13. Data Protection

We process your data in accordance with UK GDPR.

We only use your information to:

• Process your delivery booking

• Deliver your order

• Contact you about your delivery

We do not sell or share your data with third parties except the takeaway preparing your food.

14. Complaints

For delivery‑related issues, contact:

admin@brecontakeaways.co.uk

For food‑related issues, contact the takeaway directly.

15. Changes to These Terms

We may update these Terms from time to time.
The version displayed on our website at the time of booking applies.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Brecon Take Aways Limited

CUSTOMER TERMS & CONDITIONS

Brecon Take Aways Limited – Delivery‑Only Service Terms

Last updated: 14.02.26