Brecon Take Aways Limited

REFUND POLICY

Brecon Take Aways Limited

Last updated: 14.02.26

This Refund Policy explains when refunds may or may not be issued by Brecon Take Aways Limited (“we”, “us”, “our”). By booking a delivery through our website, you agree to this policy.

1. Delivery Fees Are Non‑Refundable

Once a delivery booking is placed, the delivery fee is non‑refundable.

This is because:

• Your delivery slot is reserved immediately

• A driver may be allocated straight away

• Operational costs are incurred as soon as the booking is made

No refunds will be issued for:

• Change of mind

• Incorrect booking

• Wrong delivery postcode entered

• Restaurant delays

• Food quality issues

• Incorrect or missing food items

• Allergies

• Cold food

• Customer unavailability

• Customer refusing to pay (Payment on Delivery bookings)

This does not affect your statutory rights. If we fail to perform the delivery service with reasonable care and skill, you may be entitled to a refund under the Consumer Rights Act 2015.

2. Wrong Delivery Postcode

• If you select the wrong delivery postcode:

• You must pay the difference before delivery continues

If you refuse to pay the difference, the delivery fee will not be refunded

No refund is issued for incorrect radius selection.

3. Abandoned Deliveries

A delivery is considered abandoned if:

• You do not answer the door

• You do not answer your phone

• Your address is incorrect

• Access is unsafe or blocked

• You refuse to pay (Payment on Delivery bookings)

In these cases:

The delivery fee will not be refunded

If the food has been collected, we will recover the full cost of the food from the cardholder who made the booking

The food will be disposed of safely by the driver

4. Food‑Related Refunds

We do not issue refunds for:

• Food quality

• Incorrect items

• Missing items

• Allergens

• Cross‑contamination

• Restaurant preparation delays

All food‑related issues must be raised directly with the takeaway restaurant.

We are a delivery‑only service and do not prepare or control the food.

5. Company‑Initiated Cancellations

If we cancel your delivery due to an operational issue on our side (for example, no driver available):

• You will receive a refund of the delivery fee only

• Food refunds must be handled directly with the takeaway

6. Severe Weather & Events Outside Our Control

Refunds will not be issued for delays caused by:

• Severe weather

• Flooding

• Road closures

• Accidents

• Police incidents

• Events outside our control

If we must cancel due to safety concerns, the delivery fee may be refunded at our discretion.

7. Payment on Delivery Refunds

If you select Payment on Delivery:

• The driver will not hand over the food until payment is made

• If you refuse to pay, the delivery is marked as abandoned

• We will recover the full cost of the food from the cardholder

No refunds apply in these situations.

8. Chargebacks

If a chargeback is raised for a situation covered by this Refund Policy, we will provide:

• Delivery logs

• Time‑stamped collection records

• Communication attempts

• Evidence of abandonment (if applicable)

This ensures the chargeback is resolved fairly.

9. Contact Us

For delivery‑related refund questions, contact:

admin@brecontakeaways.co.uk

For food‑related refunds, contact the takeaway restaurant directly.