Brecon Take Aways Limited

DELIVERY POLICY

Brecon Take Aways Limited

Last updated: 14.02.26

This Delivery Policy explains how our delivery‑only service works and what customers can expect when booking a delivery with Brecon Take Aways Limited (“we”, “us”, “our”).

By booking a delivery through our website, you agree to this policy.

Nothing in this Delivery Policy affects your statutory rights under the Consumer Rights Act 2015.

1. Delivery‑Only Service

We provide delivery services only.
You must place your food order directly with the takeaway restaurant of your choice.

We do not:

• Prepare food

• Take food orders

• Control restaurant menus or prices

• Influence preparation times

We simply collect your food and deliver it to your address.

2. Booking a Delivery

By booking a delivery, you authorise us to collect perishable goods on your behalf, which cannot be returned or resold.

To book a delivery:

1. Place your food order with the takeaway.

2. Visit our website.

3. Enter the correct delivery postcode for your address.

4. Choose your booking type:

   • Delivery Only (you’ve already paid the takeaway)

   • Payment on Delivery (you pay the driver on arrival)

5. Complete your booking.

Once a booking is placed, it cannot be cancelled.

3. Delivery Postcode

You must select the correct delivery postcode for your location.

If the wrong postcode is selected:

• Your delivery may be delayed

• You must pay the difference before delivery continues

• If you refuse to pay the difference, the delivery fee will not be refunded

4. Delivery Times

Estimated delivery times are not guaranteed and may vary.

• Restaurant preparation times

• Traffic

• Weather

• High demand

• Road closures or incidents

We aim to deliver as quickly as possible, but delays can occur. Delays caused by restaurant preparation times are outside our control.

5. Payment Options

You may choose:

Delivery Only

• You have already paid the takeaway directly.

Payment on Delivery

• You pay the driver when they arrive using:

• Cash

• Card

The driver will not hand over the food until full payment is made.

If you refuse to pay, the delivery is marked as abandoned, and we will recover the full cost of the food from the cardholder who made the booking.

6. Customer Availability

You must be available at the delivery address during your chosen time slot.

A delivery is considered abandoned if:

• You do not answer the door

• You do not answer your phone

• Your address is incorrect

• Access is blocked or unsafe

• You refuse to pay (Payment on Delivery bookings)

In these cases:

• The delivery fee will not be refunded

• If the food has been collected, we will recover the full cost of the food

• The food will be disposed of safely by the driver

We will make reasonable attempts to contact you before marking a delivery as abandoned.

7. Access Instructions

You must provide accurate access instructions if required (e.g., flats, gated areas, rural properties).

If the driver cannot access your property due to missing or incorrect instructions, the delivery may be marked as abandoned.

8. Food Handling & Responsibility

All food is prepared by independent takeaway restaurants.

We are not responsible for:

• Food quality

• Food temperature

• Incorrect or missing items

• Allergens

• Cross‑contamination

• Restaurant delays

Food‑related issues must be raised directly with the takeaway.

9. Driver Safety

Drivers may refuse delivery if:

• The location is unsafe

• The customer is abusive

• Access is blocked

• Weather conditions make delivery unsafe

In such cases, the delivery may be cancelled or marked as abandoned.

10. Severe Weather & Unforeseen Events

Deliveries may be delayed or cancelled due to:

• Severe weather

• Flooding

• Road closures

• Accidents

• Police incidents

• Events outside our control

Refunds are not issued for delays caused by such events.

11. Company‑Initiated Cancellations

If we cancel your delivery due to an operational issue on our side:

• You will receive a refund of the delivery fee only

• Food refunds must be handled directly with the takeaway

12. Contact Us

For delivery‑related questions:

admin@brecontakeaways.co.uk

For food‑related issues, contact the takeaway restaurant directly.