Brecon Take Aways Limited

PRIVACY POLICY

Brecon Take Aways Limited

Last updated: 14.02.26

Brecon Take Aways Limited (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or book a delivery service.

By using our website or booking a delivery, you agree to the terms of this Privacy Policy.

1. Who We Are

Brecon Take Aways Limited
Registered in England & Wales
(“the Company”, “we”, “us”, “our”)

We provide delivery‑only services for customers who place food orders directly with takeaway restaurants.

We are the Data Controller for the personal data we collect. We are registered with the Information Commissioner’s Office (ICO) under registration number: ZC099121

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO).

Our legitimate interests include operating and improving our delivery service, preventing fraud, and ensuring network and information security.

2. What Personal Data We Collect

We collect the following information when you book a delivery:

Information you provide

• Name

• Delivery address

• Phone number

• Email address

• Payment information (for delivery fees only)

• Booking details (radius selected, delivery time, booking type)

• Access instructions (if provided)

Information collected automatically

• IP address

• Device information

• Browser type

• Cookies (see Cookie Policy if you want one created)

Information from the takeaway

We may receive:

• Your name

• Your order number

• Confirmation that your food is ready for collection

We do not receive your food order details unless required for collection.

3. How We Use Your Personal Data

We use your information to:

• Process your delivery booking

• Allocate a driver

• Collect your food from the takeaway

• Deliver your order to your address

• Contact you about your delivery

• Process payments for delivery fees

• Handle complaints or disputes

• Improve our website and services

• Comply with legal obligations

We do not use your data for marketing unless you explicitly opt‑in.

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract – to fulfil your delivery booking

• Legitimate interests – to operate and improve our service

• Legal obligation – to comply with UK law

• Consent – for optional features (e.g., marketing)

5. Who We Share Your Data With

We only share your data with:

• Delivery Drivers

To complete your delivery (name, address, phone number, access instructions).

• Takeaway Restaurants

Only when necessary to collect your food order.

• Payment Processors

For secure card payments.

• IT & Hosting Providers

To operate our website and booking system.

We do not sell your data.
We do not share your data with advertisers.
We do not share your data with unrelated third parties.

6. How Long We Keep Your Data

We keep your data only for as long as necessary:

• Delivery booking information: 12 months

• Payment records: 6 years (legal requirement)

• Complaint records: up to 3 years

• Driver delivery logs: 12 months

After this, your data is securely deleted or anonymised.

7. How We Protect Your Data

We use:

• Encrypted connections (HTTPS)

• Secure servers

• Access controls

• Data minimisation

• Regular security reviews

Only authorised staff and drivers can access your information.

8. Your Rights Under UK GDPR

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion (in certain cases)

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent (where applicable)

To exercise your rights, contact us at:

admin@brecontakeaways.co.uk

We will respond within 30 days.

9. Cookies

Our website uses cookies to:

• Improve functionality

• Analyse website usage

• Remember your preferences

A full Cookie Policy can be provided if required.

10. Age Restrictions

Our service is intended for users aged 18 and over.
If you book delivery for age‑restricted items (if applicable), ID will be required.

We do not knowingly collect personal data from children.

11. International Transfers

We do not transfer your personal data outside the UK.
If this changes, we will update this policy and ensure full legal safeguards.

12. Links to Other Websites

Our website may contain links to takeaway websites.
We are not responsible for their privacy practices.
You should review their policies separately.

13. Changes to This Privacy Policy

We may update this policy from time to time.
The version displayed on our website at the time of use applies.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact:

Brecon Take Aways Limited
Email: admin@brecontakeaways.co.uk